With feet firmly rooted to the land, Grass Roots Finance is your complete lending partner.
Q: What lenders do you represent?
A: Grass Roots Finance has access to an extensive panel of lenders through its licensee the National Mortgage Brokers Pty Ltd (ACN 093 874 376/Australian Credit Licence 391209).
Q. After I contact you, what’s the first step?
A: Grass Roots Finance will be in touch for an initial obligation-free consultation so we can get to know you and your lending needs. In this initial consultation, we will explain the lending process and next steps.
Q: Do you have legislation and regulations you need to follow?
A. Absolutely. In Australia, the finance and mortgage broking industry is regulated by the federal government’s statutory regulatory authority the Australian Securities Investment Commission (ASIC), and under the National Consumer Protection Act 2009 (NCCP).
For more information read this clear explanation published by the Mortgage and Finance Association of Australia https://www.mfaa.com.au/about-the-industry/industry-regulation/regulators-and-licenses
Q. Are you a member of professional organisations?
A. Yes. Both Grass Roots Finance (as an organisation) and Chantelle Shevels (as an individual) are accredited members of the FBAA. The FBAA is the Finance Brokers Association Australia and is the leading professional body for the finance and mortgage broking industry.
Q. Where do I go to get more information on mortgage broking regulation or if I have a complaint?
A. The Australian Securities and Investment Commission (ASIC) has a consumer website www.moneysmart.gov.au which publishes information on your rights consumer of credit. Access it at https://www.moneysmart.gov.au/borrowing-and-credit
The Australian Financial Complaints Authority (AFCA) is the external dispute resolution body for the financial industry, and hears complaints from consumers related to credit and borrowing. Access AFCA at https://www.afca.org.au/
Q. Do you also arrange home and car loans?
A. Absolutely. We also offer personal lending, which means we can arrange home loans, investment loans, unsecured loans and vehicle loans.
Q. How do I get in touch?
A: Contact us here